Contact Us

Use the live chat for immediate assistance during a live game. Live chat is staffed 24/7 to handle interruptions, streaming issues and quick account checks. Provide your username, the game name and any relevant round details so agents can locate logs and respond quickly.

For detailed enquiries and document uploads, email [email protected]. Use a clear subject line and attach any requested ID or transaction files. Email creates a written trail we can reference during verification, payment investigations and formal account reviews.

LuckyWave may request government-issued ID, proof of address (utility bill or bank statement) and evidence of the payment method used. Follow instructions from support to ensure documents meet quality and file-type requirements, which helps speed up verification and withdrawals.

Supported payment methods include VISA, Mastercard, bank transfer and cryptocurrencies such as BTC, ETH, LTC, BCH, DOGE and USDT. If a crypto deposit fails, provide the transaction ID and wallet address to support for tracing and verification.

The minimum deposit at LuckyWave is £20 and the minimum withdrawal is £20. Standard weekly and monthly limits apply. If you need help reaching or understanding limits for a specific withdrawal, contact support with your account details and intended method.

If you are not satisfied with an initial reply, provide a clear summary of the issue, include any supporting evidence and request escalation in your message. Support will route escalations to senior staff for a detailed review; keep your email or chat transcript available to streamline follow-up.